Picture what use to be: On April 15, postal workers would stand outside the post office collecting tax return envelops and post marking them for April 15 so taxpayers could get their tax returns mailed on time. Cars would lined up for blocks in some cities especially the closer the clock got to midnight. It really became somewhat of a festive atmosphere with people actually coming into the post office to by stamps and mail their returns. Outside people would thank the jovial postal worker for saving their bacon.
It use to be a classic "WIN WIN" for the U.S. Postal Service and taxpayers. It is what customer service is all about.
Fast forward to last night: I arrived at the post office in Olympia just after it closed (roughly 6 p.m.). A postal worker was posting signs on the doors and mail boxes telling people if they had a postage stamp on their envelops and dropped it in the mail slot, they would not be postmarked until APRIL 16---one day beyond the IRS deadline. In response to questions from a gathering stunned crowd, the worker said budget cuts prevented the post office from providing its traditional April 15 service and the only alternative was to drive 30 miles to Tacoma or go to the postage metering machine and buy a 42 cent postmark.
So people started lining up at the machine and pealing off postage stamps from their envelops. You can only imagine the satirical comments which ensued. The machine ran at a snail's pace and people using credit cards had a minimum $5 purchase. After a half hour and having some kind Samaritan give me one of her excess 42 cent postmarks, I mailed my return with the April 15 postmark on it. Yahoo! But by this time the line was now outside the building and people were getting a little testy. That was 6:45 p.m. I can only imagine what it was like between 10 and midnight.
If the recent switch in service at the U.S. Post Office is any indicator of what is to come with government, brace yourselves. What the postal service proved last night is government runs on government's schedule and in government's way. "Cut the budget and we'll whine and curtail service until we can get enough money to operate in our usual and customary way. As for the customers? Tough luck, we're in control here!" Obviously what they forget is that extra money they want comes our taxes and does anyone have to be reminded of what a dent government takes out of our paychecks, during income tax season?
If elected officials and bureaucrats really want to focus on people's priorities and needs, they would reverse the paradigm and look at service from a "CUSTOMER'S NEEDS" point of view. If that would have happened last night, can you imagine the attitude shift when the U.S. Post Office asks for yet another hike in postage rates?
Is it any wonder that UPS is beating the socks off the U.S. Post Office?
Don C. Brunell, President (DonB@awb.org)